Frequently Asked Questions
From product features to installation support — find quick answers to common questions and make the most of your HEXA experience.
General Information
Q1: What is HEXA?
A: HEXA is a technology brand that specializes in professional display solutions, including interactive panels, video walls, HDMI splitters, and mounting systems.
Q2: Where is HEXA headquartered?
A: HEXA is an international brand with strategic partnerships across the Middle East and Asia, focusing on providing high-quality AV hardware.
Q3: What industries does HEXA serve?
A: HEXA products are used in education, corporate offices, government, retail, command centers, and digital signage.
Q4: Does HEXA provide warranties?
A: Yes, all HEXA products come with a manufacturer’s warranty. The terms vary by product and region.
Q5: How can I become a HEXA distributor?
A: You can contact our sales team via the Contact Us page to inquire about distributor opportunities.
Interactive Panels
Q1: What operating system do HEXA interactive panels use?
A: HEXA panels run on Android 12 and support optional OPS modules with Windows 10.
Q2: Do the panels support wireless screen sharing?
A: Yes, HEXA panels support projection via mobile phones and PCs over Wi-Fi.
Q3: How many touch points are supported?
A: Up to 20 simultaneous touch points using finger, stylus, or any opaque object.
Q4: Can I use HEXA panels for remote meetings?
A: Absolutely. They support remote video conferencing, built-in whiteboard tools, and front-facing microphones.
Q5: Are the panels suitable for classrooms?
A: Yes, they’re widely used in educational institutions for interactive teaching and collaboration.
Video Wall Panels
Q1: What is the bezel size on HEXA video walls?
A: HEXA video wall panels feature ultra-narrow bezels, ranging from 1.8mm to 3.5mm.
Q2: Are HEXA video walls suitable for 24/7 operation?
A: Yes, they are built with industrial-grade components and rated for continuous 24/7 use.
Q3: What resolution do HEXA video wall panels offer?
A: Full HD (1920×1080) with high brightness and contrast for clear visibility.
Q4: Can I mix different HEXA models in one video wall?
A: It’s recommended to use the same model for consistency in brightness, color, and alignment.
Q5: Are the panels wall-mounted or floor-mounted?
A: Both installation options are supported depending on your setup.
HDMI Splitters
Q1: What HDMI versions are supported?
A: HEXA splitters support HDMI 1.4b with 3D and 4K up to 3840×2160 @30Hz.
Q2: Do the splitters support audio formats like Dolby and DTS?
A: Yes, they support Dolby-AC3, DTS-HD, TrueHD, and DSD formats.
Q3: What is the maximum transmission distance?
A: Up to 25 meters output and 15 meters input (1080p), or 15m/12m for 4K.
Q4: Can I use HEXA splitters in commercial applications?
A: Yes, they are ideal for signage, broadcasting, surveillance, and multi-display environments.
Q5: Do the splitters require software setup?
A: No, they are plug-and-play and do not require drivers or software.
Mounts & Stands
Q1: What sizes of displays are supported?
A: HEXA stands support displays from 50 to 98 inches depending on the model.
Q2: Do the stands have wheels?
A: Yes, they come with heavy-duty silent caster wheels for smooth mobility.
Q3: Can I adjust the height and angle?
A: Yes, most HEXA stands support lifting and horizontal adjustment.
Q4: Are wall brackets compatible with video walls?
A: Absolutely. HEXA brackets are designed specifically for video wall alignment and maintenance access.
Q5: Is installation complicated?
A: Not at all. Each stand and bracket comes with a detailed instruction manual and installation kit.
HEXA — Smart Displays. Seamless Connectivity. Unmatched Innovation. | Elevate your experience with cutting-edge technology. | Designed for professionals. Built for the future
Professional
Built to perform, engineered to last — HEXA solutions meet the highest industry standards
Plug & Play
Easy setup with powerful results. No hassle, just seamless technology
Innovation
Scalable, modern, and future-ready — HEXA adapts to your evolving needs